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This paper presents findings from a study examining curing procedures to improve the compressive strength and hardness properties of specimens while maintaining surface quality. All specimens were created from a standard grey, acrylic-based photopolymer and fabricated using stereolithography technology. This paper aims to investigate the effects of printing layer thickness and print orientation on specimen compressive strength, as well as the effects of thermal and light curing methods. In addition, the post-print curing depth was investigated.

The effects of layer thickness and print orientation were investigated on 10 × 20 mm cylinders by determining the ultimate compressive strength once cured. The compressive strength of cylinders subjected to varying thermal and light settings was also investigated to determine the optimal curing settings. The effective depth of curing was investigated on a 25.4-mm cuboidal specimen, which received both thermal and light curing.

To achieve the highest compressive strength, specimens shall be printed with the minimal layer thickness of 25 µm. Increasing temperatures up to 60° C during curing provided a 0.75-MPa increase in compressive strength per degree Celsius. However, increasing temperatures above 60° C only provided a 0.15-MPa increase in compressive strength per degree Celsius. Furthermore, curing temperatures above 110° C resulted in degraded surface quality noted by defects at the layer laminations. Specimens required a minimum light curing exposure time of four hours to reach the maximum cure at which point any increase in exposure time provided no substantial increase in compressive strength.

This study provides recommendations for printing parameters and curing methods to achieve the optimum mechanical properties of cured stereolithography specimens.

This paper aims to present a new curing protocol which improves part strength and provides better repeatability for full-part infiltration by varying binder saturation levels. The fully infiltrated parts were then investigated for their resistance to water.

Cylinders and spheres generated using various curing procedures and binder saturation levels were subjected to uniaxial compression to determine the effects on the resulting part strength. Additionally, fully cured parts were submerged in water for varying durations to determine the resistance to water. Parts were also weighed prior to and after submersion in water to determine any change in mass.

Increased part infiltration and improved strength were achieved using a modified curing protocol with a higher oven temperature during curing. Spheres cured following the modified curing protocol resulted in a 300 per cent increase in the average force required to crush spheres. Parts were shown to have repeatable infiltration depths from 8.8 mm to 10.1 mm. Additionally, fully cured parts submerged in water for durations longer than 12 hours developed a reduction in strength.

This study provides key methods to improve part strength and demonstrates a limitation on maximum dimensions of parts which should be considered to behave homogeneously. Parts generated following these guidelines can be effectively used in laboratory and engineering applications where high strength and homogeneous behavior is important.

This chapter assesses how gender and disability status intersect to shape employment and earnings outcomes for working-age adults in the United States.

The research pools five years of data from the 2010–2015 Current Population Survey to compare employment and earnings outcomes for men and women with different types of physical and cognitive disabilities to those who specifically report work-limiting disabilities.

The findings show that people with different types of limitations, including those not specific to work, experienced large disparities in employment and earnings and these outcomes also varied for men and women. The multiplicative effects of gender and disability on labor market outcomes led to a hierarchy of disadvantage where women with cognitive or multiple disabilities experienced the lowest employment rates and earnings levels. However, within groups, disability presented the strongest negative effects for men, which created a smaller gender wage gap among people with disabilities.

This chapter provides quantitative evidence for the multiplicative effects of gender and disability status on employment and earnings. It further extends an intersectional framework by highlighting the gendered aspects of the ways in which different disabilities shape labor market inequalities. Considering multiple intersecting statuses demonstrates how the interaction between disability type and gender produce distinct labor market outcomes.

This mixed-methods study reports on an outreach clinics program designed to deliver genetic services to medically underserved communities in Wisconsin.

We show the geographic distribution, funding patterns, and utilization trends for outreach clinics over a 20-year period. Interviews with program planners and outreach clinic staff show how external and internal constraints limited the program’s capacity. We compare clinic operations to the conceptual models guiding program design.

Our findings show that state health officials had to scale back financial support for outreach clinic activities while healthcare providers faced increasing pressure from administrators to reduce investments in charity care. These external and internal constraints led to a decline in the overall number of patients served. We also find that redistribution of clinics to the Milwaukee area increased utilization among Hispanics but not among African-Americans. Our interviews suggest that these patterns may be a function of shortcomings embedded in the planning models.

Planning models have three shortcomings. First, they do not identify the mitigation of health disparities as a specific goal. Second, they fail to acknowledge that partners face escalating profit-seeking mandates that may limit their capacity to provide charity services. Finally, they underemphasize the importance of seeking trusted partners, especially in working with communities that have been historically marginalized.

There has been little discussion about equitably leveraging genetic advances that improve healthcare quality and efficacy. The role of State Health Agencies in mitigating disparities in access to genetic services has been largely ignored in the sociological literature.

This chapter compares and contrasts organizing and advocacy among US domestic workers and day laborers. These two occupations share many features: both are ill-suited to conventional unionism; immigrants, many of them unauthorized, have long dominated the workforce in both; both are entry-level jobs at the bottom of the labor market (although both are also internally stratified); and both have been the focus of advocacy and organizing at both the local and national level in recent decades. Yet, there are also significant contrasts between the two. First and foremost, women are the vast majority of domestic workers while men predominate among day laborers. Another striking difference is that while domestic labor is hidden from public view inside private households, day laborers are regularly on display on street corners and other public spaces. This chapter explores the effects of such similarities and differences on the collective action repertoires of day laborers and domestic workers. In both cases, many workers have individualistic, entrepreneurial ambitions, a formidable organizing challenge; yet, orientation does not necessarily impede and sometimes even facilitates collective action. Day laborers’ demands are largely economic, and these (predominantly male) workers often hope to return to their countries of origin; domestic workers (overwhelmingly female) are more interested in improved opportunities within the US. Although women are overrepresented in the leadership of both domestic workers’ and day laborers’ organizations, male day laborers and female domestic workers have distinct experiences and aspirations, and put forward different types of demands, generating gendered collective action repertoires.

We extend emotional-labor research by developing a time-based theory of the effects of emotion regulation in emotional-labor performance. Drawing on Gross's (1998a) process model, we argue that antecedent- and response-focused regulatory styles can be used to make differential predictions about outcomes such as performance, health, and antisocial behavior and that these effects differ in shorter- and longer-time windows. We discuss the theoretical implications and address the strengths and limitations of our approach.

Overwhelming evidence suggests that black lives have not and do not matter in the American workplace. In fact, disturbing themes of black labor dehumanization, exploitation and racial discrimination appear throughout history into the present-day workplace. Yet, curiously, organizations and organizational scholars largely ignore how racism and slavery have informed management practice (Cooke, 2003) and contemporary workplace racism. The authors address this gap, using the Black Lives Matter (BLM) movement as a platform. BLM is a social justice movement created in response to the pervasive racism experienced by black people. The purpose of this paper is to accomplish five goals, which are summarized in the following sections.

First, the authors outline historical themes of black labor dehumanization, exploitation and racial discrimination, providing specific examples to illustrate these themes and discussing their contemporary workplace implications. Second, key challenges that may arise as organizations seek to make black lives matter in the workplace are discussed. Third, the authors provide examples of organizations where black lives have mattered as an inspiration for how workplaces can affirm the humanity and self-actualization of black people.

Fourth, the authors provide organizations with helpful tools to truly make black lives matter in the workplace, using restorative justice as a framework to remedy workplace racism. Finally, while the paper is largely focused on business organizations, as two management scholars, the authors felt compelled to briefly articulate how academic scholarship might be influenced if black lives truly mattered in management scholarship and management education.

This paper begins to articulate how black lives matter in the workplace. The goal is to intervene and upend the exploitation of black workers so that they are finally recognized for their worth and value and treated as such. The authors have provided historical context to illustrate that contemporary workplace racism is rooted in the historical exploitation of black people from enslavement to contemporary instances of labor exploitation. The authors offer a restorative justice framework as a mechanism to redress workplace racism, being careful to outline key challenges with implementing the framework. The authors concluded with steps that organizations may consider as they work to repair the harm of workplace racism and rebuild trust amongst employees. Specifically, the authors discuss the benefits of organizational interventions that provide intergroup contact with an emphasis on perspective taking, and present a case example and suggested key indicators that black lives matter in today’s workplace.

User-generated content (UGC) and service failure have attracted considerable marketing inquiry over the last two decades. Previous studies primarily focused on the outcome of service failure and the impact of UGC on perceived failure severity. This article departs from previous studies as it examines the moderating role of UGC on the relationship between service failure recovery (SFR) and customer–brand relationship.

Building on commitment-trust theory and from a phenomenological hermeneutical perspective, this article explores this phenomenon through the interpretation of 60 in-depth interviews with millennials from three European countries: Italy, France and the UK. An analysis of the data was conducted using a qualitative approach to understand the main constructs and relationships derived from the data.

This study conceptualises four distinct moderating characteristics of UGC in the SFR process: satisfaction with experience and brand, dissatisfaction with experience and brand, satisfaction with brand and dissatisfaction with brand. The insights from the responsiveness, empathetic response, counterfactual thinking and brand salience (RECB) framework contribute to research on UGC and shed light on the relationship between SFR and consumer–brand relationships in the fashion industry.

Overall, this study demonstrates that customer interactions with UGC significantly affect their responses to, and relationships with, a brand. The proposed framework opens up interesting avenues for future research on the moderating role of UGC on the relationship between SFR and customer–brand relationships.

The purpose of this paper is an examination of the role of brand personification in the development of the concepts of brand personality and brand relationships.

The paper is a critical evaluation of literature from the 1950s and onwards, examining the evolution and development of brand personality and brand relationship theory and the role of brand personification.

The major finding is that brand personification was developed as a research “gimmick” and that this “gimmick” provided the foundations for the development of the brand personality and brand relationship concepts. Further, the paper traces the evolution of the brand personality concept and identifies the ways in which it has been adapted from its original meaning.

The paper contributes to the branding literature by providing a critical evaluation of the history of marketing concepts and by providing insights into the role that motivation research played in the development of modern brand theory.

Many booking services in traditional people-processing service areas such as gastronomy were recently transformed into online reservation services. While advantages for platform providers (i.e. a share of the respective business) and merchants (i.e. increased operational efficiency) seem obvious, it is less known about how customers respond to these new forms of online services. This paper aims to illustrate how booking traditional people-processing services online is different from booking it via phone.

This study conceptualized a 2 × 2 experimental survey design by manipulating users’ booking channel (online vs low) and the service complexity of different, less digitized people-processing services (high: dentist vs low: restaurant). After conducting several pretests, the authors surveyed 282 respondents familiar with online booking and reservation.

The results show that the booking channel (online reservation vs phone reservation) affects associated perceived booking risk and negatively affects users’ intention to use the reservation service. Additionally, users’ attitudes toward online reservation moderate the influence of booking channel on perceived booking risk.

To the best of the authors’ knowledge, this is the first research that investigates adoption of online reservation in people-processing services.